Email support: how to get fast, useful help from RxStore-365

Need help by email? This page shows what to send, how to format it, and what to expect. Follow a few simple rules and you’ll get a faster, clearer reply from our team.

What to include in your support email

Start with a short, specific subject line—examples: “Order #12345: missing shipment” or “Question about pantoprazole dose.” That helps us triage your message right away.

In the body, keep it short and structured. Use this checklist:

• Your full name and best contact phone number.
• Order or prescription number (if you have one).
• Exact medication name, dose, and how you received it (online order, local pharmacy, etc.).
• Clear description of the problem or question—one sentence for the main issue, then bullet points for details.
• Relevant dates (order date, shipping date, when symptoms started).
• Any allergies or major medical conditions that matter for this question.
• Attach photos or PDFs only if they help (prescription, label, pill photo). Preferred formats: PDF, JPG, PNG. Keep files under 10 MB total.

Example starter line: “Hi—my Order #12345 arrived missing pill bottle. Attached photo. Please advise.” Short and to the point works best.

If you don’t get a reply

Wait 48–72 hours before resending. First check your spam or promotions folder—sometimes our replies land there. If you still don’t see an answer, resend with the original subject line and add “RESEND” at the start.

If it’s urgent (safety concern, allergic reaction, severe side effects), call local emergency services or your prescriber right away. Email support can’t replace urgent medical care.

Other tips to speed things up: avoid sending multiple emails about the same issue—edit your original message instead. Use plain text or a short bullet list; that’s easier for agents to skim. If you prefer phone contact, tell us the best time to call.

We care about privacy. Don’t send full financial details, Social Security numbers, or passwords by email. If a document contains sensitive data, mark that in your message and we’ll give a secure way to share it.

Want more? Visit our Contact Us page for official contact addresses and working hours. We handle questions about orders, prescriptions, side effects, and site help. Follow the checklist above and you’ll get the fastest, most accurate response from the RxStore-365 team.